Please find below information regarding Ashby London returns and refund policy. We will gladly accept a return under the below conditions.
- Must be returned 30 days of purchase together with original proof of purchase.
- The item must be returned in original condition, unworn, unaltered, unwashed, and with their tags attached.
- For any return or exchange, you will be responsible for shipping and handling charges to return the unwanted items.
- If the package does not reach us we will not be able to complete the refund, we recommend sending via a trackable method and sharing tracking information with us.
- Upon receipt of the items, they will be checked to make sure they meet the conditions above, and once approved, you will receive a refund (excluding original shipping cost – if any) directly to your original method of payment.
- An exchange for a different size can be made (you will be responsible for return shipping charges)
- Please contact us to initiate the returns process.